A few good answers.

Each piece is a 100% hand-painted oil painting, created from your approved digital preview. Individual brushwork gives every finished painting its own character.

Choose your sport, collection and scene. Your photos provide the poses, clothing and recognizable details, which we interpret in our painting style. The background, composition and colour palette are designed by you&hue.

The painting measures 16 × 20 inches (40.6 × 50.8 cm), excluding the frame. Each design comes with its coordinating frame in a fixed colour pairing. Hanging hardware is included, so your piece arrives ready to hang.

Upload full-body photos showing your chosen poses, with your sporting equipment clearly visible. The Series uses 10 photos of the same person; if you have fewer, we’ll reuse some to complete the ten appearances. Signature Golf and Ski & Snowboard use 1 action photo. Signature Tennis uses 2 photos of the same person, ideally one front view and one back view.

We’ll email your digital preview the same day if payment and all required, usable reference photos are received during 9am–6pm HKT (Hong Kong time), or the next day if received outside these hours. Reply to the preview email to confirm your artwork. Production begins after your approval.

Your reference photos are used to create and fulfil your order. We retain them only for as long as needed to complete that purpose, including any related aftercare, then delete them when they are no longer needed. We’ll ask for your permission separately before sharing your photos or personalized artwork on our website or social media.

Yes. Mark your order as a gift and add a personal message on the product page. We’ll include a printed message card, leave pricing out of the gift presentation and send the artwork directly to your recipient using the delivery address you provide.

Please allow 5–7 business days for painting and framing after you approve your preview. Once dispatched, estimated transit time is 1–2 business days within Hong Kong and 8–12 business days for international standard shipping. Express shipping to the United States and Canada has an estimated transit time of 2–3 business days. These delivery estimates are additional to production time and may vary by destination and customs processing.

We ship to our available shipping destinations. Select your country or region to check availability; only supported destinations can be used at checkout.

Standard shipping is complimentary to our available shipping destinations during our October–December 2026 holiday promotion. Express shipping costs USD 55 per order to the United States and CAD 78 per order to Canada. Product prices exclude taxes and import duties. For the United States and Canada, applicable duties and import taxes are calculated and collected at checkout, and we arrange tax-prepaid delivery. For other international destinations, the recipient pays applicable import duties, taxes and carrier clearance fees to the carrier before delivery. Hong Kong has complimentary standard delivery only.

Before you approve your artwork, you can replace your reference photos once or cancel your order for a refund. Once you approve the preview, production begins and we can no longer accept changes or cancellations for a change of mind. Personalized pieces cannot be returned or exchanged for a change of mind. This does not affect your rights if your piece is damaged, faulty or does not match your order. Refunds are issued to the original payment method and may take up to 10 business days to appear, depending on your bank.

Please reply to your order email with your order number and photos of any damage, the packaging and shipping label. Keep the packaging while we review the issue. If the painting is damaged in transit, we’ll remake and resend it at no cost, with no return required. For frame damage, we’ll arrange a replacement or cover an agreed local reframing cost. If the carrier confirms your parcel is lost, we’ll send a replacement free of charge. If we cannot resolve a damage or quality issue through repair or replacement, we’ll arrange a refund.

As a thank-you, we offer 10% off your next order when you give us permission to feature your artwork, or post a photo of your piece on social media and tag you&hue. Reply to your order email with your permission or post, and we’ll send you a personal, single-use discount code. We’ll ask separately before reposting your content.